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FAQs

Where do you ship from?
Seattle, WA USA
Are you a legit store?
Of course, I am going to say yes. But honestly, if you need peace of mind, check us out, we pass the test on the Better Business Bureau and ScamAdvisor.com. Both credible sites will vouch for us.
Are the products that you create licensed?
Yes, indeed, 100%. We pay royalties to all respective licensors. Thanks for asking, we are sticklers for this.
How can I place an order?
You can easily order on our website by selecting your desired products and adding them to your cart. Then, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept most major credit cards, debit cards, Apple Pay, Amazon Pay, Shop, and PayPal for online payments.
Do you store my credit card info?
Like many online stores, we run our site on the Shopify platform. Shopify has strict lock-down features in the checkout portal to keep your banking information secure. We can't even see it.
What is your shipping policy?
We offer various shipping options, and the delivery time may vary based on your location and the shipping method chosen. You can find more details on our Shipping and Delivery page.
Do you offer international shipping?
Yes, we do offer international shipping to many countries. You can check if we ship to your location during the checkout process.
Can I track my order?
You can track your order by logging into your account and checking the order status. We also provide tracking information via email (Check your junk folder). If you don't find a tracking, contact us, chances are your order went to our drop shipper, in which case we need to add it in manually.
What is your return policy?
Our return policy allows for returns within 30 days of receiving your order. Please visit our Returns and Refunds page for detailed information.
Do you have a minimum order requirement?
No, we do not have a minimum order requirement. You can order as much or as little as you need.
Can I cancel my order?
You can cancel your order before it has been shipped. Please get in touch with our customer support for assistance.
How can I contact your customer support?
You can reach our customer support team through our website's "Contact Us" page or by emailing Info@PrimeParty.com or call toll free at 1-833-49-PARTY
Do you have a physical store?
We are an online-only party supply store and do not have physical retail locations.